Política de reembolso

REFUND AND RETURN POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags attached, and in its original packaging. You will also need your receipt or proof of purchase.

To start a return, please contact us at caravelyza2002@gmail.com before sending any items back.

If your return is approved, we will provide you with instructions on where and how to send your return. Please do not send items back without contacting us first.

RETURN SHIPPING

Unless the item is defective, damaged, incorrect, or there was an error on our part, the customer is responsible for the cost of return shipping.

DAMAGED OR INCORRECT ITEMS

Please inspect your order when you receive it and contact us as soon as possible if the item is defective, damaged, or if you received the wrong item. We will review the issue and work with you to find an appropriate solution.

NON-RETURNABLE ITEMS

Certain items are not eligible for return, including:

- Beauty or personal-care products that have been opened or used.
- Personalized or custom-made products.
- Gift cards.
- Final sale items or items specifically marked as non-returnable.

If you are unsure whether an item is eligible for return, please contact us before making your purchase.

EXCHANGES

We do not offer direct exchanges at this time.

If you would like a different size, color, or item, you may return the original item according to this policy and place a new order after your return has been approved.

REFUNDS

Once we receive and inspect your return, we will notify you whether your refund has been approved or rejected.

If your refund is approved, the refund will be automatically issued to your original payment method within 10 business days.

Please note that your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at caravelyza2002@gmail.com.

CONTACT US

If you have any questions about our Refund and Return Policy, please contact us at:

CARAVELYZA
caravelyza2002@gmail.com